Shipping policy

Shipping Policy — Chocolate In The City

Last updated: September 25, 2026

1. Order Processing Time

All orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.

2. Shipping Rates

We use carrier-calculated shipping rates at checkout — the rate you see is pulled live from the carrier based on your order weight, dimensions, and destination. No flat-rate or estimated fees are added by us.

Domestic (United States): Shipped via USPS. Rates and delivery estimates are calculated at checkout.

International: Shipped via DHL Express, DHL eCommerce, or UPS, depending on your destination and the options available at checkout. Rates and estimated delivery times are calculated at checkout.

3. Estimated Delivery Times

Delivery estimates begin after your order has shipped, not when it is placed.

  • Domestic (US): 3-7 business days after shipment
  • International: Transit times vary by destination and carrier

These are estimates only. Actual delivery times may vary due to carrier delays, weather, customs clearance (international), or other factors outside our control.

4. Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can use that number on the carrier's website (USPS, DHL, or UPS) to follow your package.

If you haven't received a tracking email within 3 business days of your order, please contact us at hello@chocolateinthecity.com.

5. Address Changes

Please double-check your shipping address before placing your order. Once an order has been fulfilled and handed off to the carrier, we are unable to redirect or change the delivery address. If you need to correct an address, contact us immediately at hello@chocolateinthecity.com and we'll do our best to help before the order ships.

6. Shipping Delays

We are not responsible for carrier delays once a package has been handed off. Delays may occur due to high shipping volumes, weather events, customs processing (international orders), or other circumstances beyond our control. If your package appears significantly delayed or lost, contact us and we'll work with you to resolve it.

7. Local Pickup

Local pickup is available at our Meetup Location:

Address will be sent after order confirmation

How it works:

  1. Select "Local Pickup" at checkout.
  2. You'll receive an order confirmation — please do not come to pick up until you receive a separate pickup-ready notification.
  3. Pickup is typically ready within 2–4 business days after your order is placed.
  4. To confirm your pickup time, email us at hello@chocolateinthecity.com before coming.

Pickup is available by appointment/coordination only. If you have a scheduling need, reach out and we'll work something out.

8. Questions?

For any shipping questions, reach us at: 📧 hello@chocolateinthecity.com